Refund policy

At The Reviva Hub, we work with premium suppliers to ensure all products are delivered in excellent condition. Due to the size and nature of our products, returns are subject to the conditions outlined below.

We accept returns for:

Returns must be requested within 30 days of receiving your order.

We do not accept returns for:

If you have changed your mind or ordered incorrectly, you may return your item within 30 days of delivery, provided that:

Products that have been built or used may be subject to return fees depending on the product and situation.

Please ensure all items are checked for damage before assembly, as once assembled, we may not be able to accept returns where it cannot be determined whether damage occurred during delivery or installation.

Return shipping costs for unwanted items are the customer’s responsibility, and a 10% restocking fee may apply.

We reserve the right to refuse returns that do not meet these conditions.

If you receive an item that is incorrect or significantly different from its description, please notify us within 30 days of delivery.

You will be offered:

If your item arrives damaged or develops a fault, please notify us as soon as possible.

To be eligible for a return or resolution, you must:

For faults that develop after delivery, please contact us as soon as the issue arises.

Once your claim has been received:

Depending on the situation, this may include:

All outcomes are subject to supplier approval and warranty terms.

For hygiene and safety reasons, certain items (such as used ice baths) cannot be returned once opened or used.

The Sauna Plunge range is non-returnable unless damaged or faulty.

These exclusions are clearly stated on the relevant product pages.

All products sold by The Reviva Hub are covered by a manufacturer’s warranty, protecting against defects in materials or workmanship.

Warranty periods and coverage vary depending on the product and supplier.

If you experience an issue covered under warranty:

Warranty claims may include:

Warranty does not cover:

To begin a return, please contact us at:

📧 info@therevivahub.co.uk

Please include your order number and reason for return so we can assist you quickly.

Items sent back without first requesting a return will not be accepted.

Once your return has been received and inspected:

Please note your bank or payment provider may take additional time to reflect the refund.

Refunds can take up to 14 days to appear in your account.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.