Billing Terms & Conditions
Billing Terms & Conditions
The Reviva Hub
At The Reviva Hub, we are committed to providing a secure, transparent, and reliable payment experience for all customers. This Billing & Payment Terms document explains how payments are processed, accepted methods, currency details, security measures, and related billing terms.
1. Accepted Payment Methods
We accept the following secure payment options at checkout:
- Credit & Debit Cards: Visa, Mastercard, American Express, Discover.
- Digital Wallets: PayPal, Shop Pay, Google Pay .
- Eligibility: Available payment methods may vary based on your location, device, or eligibility.
- All payments are processed through secure, PCI-compliant payment gateways. We reserve the right to modify or limit payment methods at any time.
2. Currency
All prices and transactions on The Reviva Hub are processed in British Pounds Sterling (GBP £).
If your payment provider operates in a different currency, exchange rates or international transaction fees may apply. These charges are determined by your bank or provider and are outside our control.
3. Pricing & VAT
All product prices displayed on our website include UK VAT, where applicable.
No additional VAT will be added at checkout.
Any optional shipping fees or additional charges will be clearly displayed before you confirm your order.
4. Payment Authorization & Order Processing
Full payment must be completed at the time of purchase.
Payment is captured immediately once your order is successfully placed.
Orders are only processed and dispatched after payment authorization and verification are completed.
Once payment is successfully processed, you will receive an order confirmation email.
If payment cannot be verified, your order will not be processed.
5. Payment Security
Your security is our top priority:
Our website uses SSL (Secure Socket Layer) encryption to protect all transactions.
We do not store full credit or debit card details on our servers.
Payments are securely handled by PCI DSS-compliant third-party processors.
The Reviva Hub does not have direct access to your full payment information.
6. Failed or Declined Payments
If your payment is declined or fails:
Verify your billing details and try again.
You may use an alternative payment method.
Contact your bank or payment provider for assistance.
Orders that remain unpaid or unverified for more than 24 hours may be automatically cancelled.
7. Refunds
Approved refunds are issued to the original payment method used during checkout.
Refunds are processed within 10 business days from approval.
The time required for the funds to appear in your account depends on your bank or payment provider.
Please refer to our Return & Refund Policy for full details regarding eligibility and conditions.
8. Fraud Prevention & Verification
To protect our customers and maintain a secure shopping environment:
We reserve the right to cancel, suspend, or hold orders that appear fraudulent or unauthorized.
Additional identity or payment verification may be requested before order approval.
Orders suspected of fraudulent activity may be reported to relevant authorities.
9. Third-Party Payment Providers
When using third-party services such as PayPal, Apple Pay, Google Pay, or Shop Pay, their respective terms, privacy policies, and processing conditions also apply.
The Reviva Hub is not responsible for delays, errors, or disputes caused by third-party payment providers.
10. Policy Updates
The Reviva Hub reserves the right to update or modify these Billing & Payment Terms at any time. Changes take effect immediately upon publication on our website.
Contact Information
For any questions regarding billing, payments, or refunds, please contact us:
📧 Email: info@therevivahub.co.uk